An Post Money Contact: Phone, WhatsApp, Email & Live Chat
If you’ve ever tried to get a straight answer from a financial services company about how to actually speak to a human, you know the frustration. An Post Money, the financial arm of Ireland’s national postal service, offers several contact channels — but finding the right one for your specific issue can feel like a puzzle. This guide lays out every verified way to reach An Post Money, with the exact phone number, hours, and what to expect from each channel.
An Post Money customer service phone number: 0818 365 365 ·
WhatsApp support hours: Monday-Friday 9am-5pm ·
Post office branches in Ireland: over 900 ·
An Post Money app available on: iOS and Android
Quick snapshot
- Phone number 0818 365 365 (An Post official contact page)
- WhatsApp service Monday-Friday 9am-5pm (An Post contact page)
- Over 900 post office branches (An Post branch locator)
- Exact email address for An Post Money
- Live chat availability outside business hours
- Phone support Monday-Friday 9am-5pm (An Post contact page)
- WhatsApp same hours (An Post contact page)
- Use the An Post Money app for self-service (An Post Money page)
- Visit a local post office branch for in-person help (An Post Money page)
“An Post’s official contact page lists phone, WhatsApp, email form, and live chat as the primary options for reaching customer support.”
“Use the branch locator to find your nearest post office offering An Post Money services — over 900 locations nationwide.”
Here is a quick summary of the key contact details.
| Label | Value |
|---|---|
| Phone number | 0818 365 365 |
| WhatsApp hours | Monday-Friday 9am-5pm |
| Email response time | 1-2 business days |
| Post office branches | Over 900 |
| App availability | iOS and Android |
How do I contact An Post customer service?
An Post Money offers four main contact channels, each suited to different types of queries. The official An Post contact page (the national postal service’s customer support hub) lists phone, WhatsApp, email form, and live chat as the primary options.
- Identify your query type. Account or card issues? Use phone or live chat. Mails and parcels? Use WhatsApp. Non-urgent? Use the email form.
- Select your channel. Dial 0818 365 365 for phone, open WhatsApp via anpost.com, use the contact form, or start live chat on the website.
- Contact during business hours. All channels are available Monday-Friday 9am-5pm. No weekend support.
- Follow up if needed. Email responses come within 1-2 business days; phone and chat are immediate.
Phone support
- Call 0818 365 365 for account and card issues (An Post contact page)
- Monday-Friday 9am-5pm
WhatsApp support
- Available on anpost.com (An Post contact page)
- Monday-Friday 9am-5pm
- For mails and parcels queries
Email support
- Use contact form on anpost.com/Help-Support/Contact-Us (An Post contact page)
- Response within 1-2 business days
Live chat
- On An Post Money website
- Same hours as phone
- For quick questions
The implication: channel selection directly affects response speed — choose wisely based on urgency.
What is the An Post Money phone number?
The primary phone number for An Post Money customer service is 0818 365 365, as listed on the official An Post contact page (the national postal service’s customer support hub). This number is for Ireland-based callers.
Calling from Ireland
- Dial 0818 365 365 (An Post contact page)
- Monday-Friday 9am-5pm
Calling from abroad
- An Post does not list a dedicated international number on its contact page. Callers from outside Ireland should try +353 1 705 7600 (An Post general switchboard) and ask to be transferred to An Post Money.
The 0818 number is a local-rate number, not a premium line. For international callers, the lack of a dedicated number means you’ll need to go through the general switchboard — an extra step that can add time to your query.
The pattern: international access is an afterthought — plan for an extra routing step.
Does An Post Money have a WhatsApp number?
Yes, An Post Money offers WhatsApp support, but it’s accessed through the website rather than a direct phone number. The service is available Monday-Friday 9am-5pm, as confirmed by the An Post contact page (the national postal service’s customer support hub).
How to start a WhatsApp chat
- Go to anpost.com and click the WhatsApp icon on the contact page
- You’ll be redirected to a WhatsApp chat with An Post’s support team
WhatsApp support hours
- Monday-Friday 9am-5pm
- Same hours as phone support
WhatsApp is listed for “mails and parcels queries” on the An Post contact page. If your issue is specifically about an An Post Money account or card, phone or live chat may be more appropriate channels.
The catch: WhatsApp is not the universal tool — use it only for the right query type.
How do I contact An Post Money by email?
An Post Money does not publish a direct email address. Instead, customers use a contact form on the An Post contact page (the national postal service’s customer support hub). The form is the only official email channel.
Email form on website
- Fill out the form at anpost.com/Help-Support/Contact-Us
- Select “An Post Money” as the topic
Response time
- 1-2 business days, according to An Post’s support page
The implication: email is for deliberate, non-urgent communication — don’t expect same-day replies.
What are the An Post Money contact hours?
All An Post Money contact channels operate on the same schedule: Monday-Friday 9am-5pm. This is confirmed by the An Post contact page (the national postal service’s customer support hub).
Phone hours
- Monday-Friday 9am-5pm
WhatsApp hours
- Monday-Friday 9am-5pm
Live chat hours
- Monday-Friday 9am-5pm
No support channel operates on weekends or public holidays. If you have an issue on a Saturday, your only options are the An Post Money app’s self-service features or visiting a post office branch during its opening hours.
The pattern: business hours are strict — weekend problems demand self-service or in-person visits.
What’s confirmed and what’s unclear
Confirmed facts
- Phone number 0818 365 365 (An Post contact page)
- WhatsApp service Monday-Friday 9am-5pm (An Post contact page)
- Over 900 post office branches (An Post branch locator)
What’s unclear
- Exact email address for An Post Money
- Live chat availability outside business hours
The balance: three confirmed facts vs two unknowns — the confirmed details cover the core needs.
usps.com, truist.com, postoffice.co.uk, usa.gov, cash.app, bankofamerica.com, usbank.com
For those using An Post Money, the An Post Money Manager review offers helpful tips on managing your account through the app.
Frequently asked questions
Can I contact An Post Money on weekends?
No. All An Post Money contact channels — phone, WhatsApp, live chat, and email — operate Monday-Friday 9am-5pm. For weekend issues, use the An Post Money app or visit a post office branch.
What is the An Post Money app called?
The app is called “An Post Money” and is available on iOS and Android. You can download it from the App Store or Google Play.
How do I reset my An Post Money login?
On the An Post Money login page, click “Forgot password” and follow the instructions. You’ll need your account number and registered email address.
Is An Post Money available in Northern Ireland?
An Post Money is available to residents of the Republic of Ireland. Northern Ireland residents should check with local banks or credit unions for similar services.
Does An Post Money have a branch locator?
Yes. Use the An Post branch locator (the national postal service’s branch finder tool) to find your nearest post office that offers An Post Money services.
Can I manage my An Post Money account online?
Yes. You can log in to your An Post Money account through the website or the mobile app to check balances, view transactions, and manage your card.
What documents do I need to open an An Post Money account?
You’ll need a valid photo ID (passport or driving licence) and proof of address (utility bill or bank statement dated within the last 3 months).
For An Post Money customers in Ireland, the choice is clear: use phone or live chat during business hours for urgent account issues, WhatsApp for mails and parcels, and the contact form for non-urgent queries. Outside hours, the app and branch network are your only options — plan accordingly.
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