Electric Ireland Contact Number: Residential & Business Phone

Electric Ireland serves customers across two jurisdictions with different contact infrastructures. This guide lists every verified phone number, email address, and opening hour so you reach the right department without wading through automated menus.

Residential Service: 1800 372 372 ·
Business Service: 1800 372 787 (9am–5:30pm Mon–Fri) ·
Business Sales: 1800 30 50 70 (9am–5:30pm Mon–Fri) ·
Residential Email: service@electricireland.ie ·
Business Email: business@electricireland.ie

The table below consolidates all primary contact numbers across regions and customer types.

How do I contact Electric Ireland customer service?

Electric Ireland separates its contact options by customer type, which means picking the right channel upfront saves you a transfer or two. The two main numbers are Electric Ireland’s business contact page for business accounts and the residential line for household customers.

Residential contacts

Residential customers in the Republic of Ireland can reach Electric Ireland on 1800 372 372. Email support is available at service@electricireland.ie, and the Electric Ireland help centre covers billing, payments, accounts, meters, and emergencies. For those who prefer self-service, the mobile app lets you manage your account and query usage without a phone call.

Business contacts

Business customers in the Republic of Ireland have two dedicated lines: 1800 372 787 for general service queries and 1800 30 50 70 for sales enquiries. Both operate 9am to 5:30pm Monday to Friday. Email business support at business@electricireland.ie. If you’re already an Electric Ireland business customer, the contact page on the official site also lists regional and departmental options.

Online account support

The Electric Ireland customer support hub allows you to submit queries, track existing complaints, and access billing tools. First-time users can register online without calling in. The help centre is structured by topic—billing, moving home, meter reads—so you can jump straight to the relevant section without explaining your situation twice.

How do I speak to someone at Electric Ireland?

Getting a live agent comes down to calling during staffed hours, having your account number ready, and choosing the right queue. Here’s what to expect when you dial.

Phone numbers by service type

This table breaks down which number to dial based on your account type and location.

Opening hours

Business service lines (both ROI and NI) run Monday to Friday, 9am to 5:30pm, with NI residential opening slightly earlier at 8:45am. All lines close on bank holidays. Calling outside these windows routes you to an automated system, which may not resolve account-specific queries. Electric Ireland’s NI business contact page confirms these schedules are standard across both SME and Industrial & Commercial accounts.

Email and app options

If phone waits are long, email offers an alternative—though response times are not published. Residential queries go to service@electricireland.ie; NI business SME customers reach smeservice@electricireland.com. Industrial and Commercial NI accounts use leu@electricireland.com. Downloading the Electric Ireland mobile app lets you log meter reads, pay bills, and raise support tickets without waiting on hold. The customer support hub is accessible without the app too, via browser.

What is the Electric Ireland free phone number?

The term “free phone” in Ireland means an 1800 prefix, which is free to call from any landline or mobile within the Republic of Ireland. Understanding which 1800 numbers apply to your account type matters, especially if you’re considering calling from a mobile where non-freephone rates may apply.

Residential free numbers

The main residential number, 1800 372 372, is a freephone line. This means you pay nothing whether you call from a landline, mobile, or VoIP service registered to an Irish number. Electric Ireland’s website lists this as the primary residential contact option.

Business free numbers

Business customers in the Republic of Ireland also have freephone access: 1800 372 787 for service queries and 1800 30 50 70 for sales. Both are free to call within ROI. The official business contact page confirms these are the direct lines.

Numbers from abroad

If you’re outside the Republic of Ireland, the 1800 prefix will not work—it only functions domestically. For Northern Ireland business Industrial & Commercial customers, the international alternative is 0044 28 90 511 246. Customers in other countries will need to check with their telecom provider for Ireland access rates, as Electric Ireland does not publish a dedicated international toll-free line.

What are Electric Ireland contact number opening hours?

Hours differ between residential and business lines, and between the Republic of Ireland and Northern Ireland. Here’s the breakdown so you don’t waste a call at the wrong time.

Residential service hours

In the Republic of Ireland, residential support runs Monday to Friday during standard business hours. The help centre is available online 24/7, but the phone line follows the same weekday schedule as business accounts. Northern Ireland residential customers can call 0345 600 5335 from 8:45am to 5pm, Monday to Friday, excluding bank holidays.

Business support hours

Both ROI and NI business lines operate 9am to 5:30pm Monday to Friday, with the ROI line closing at 5:30pm and the NI SME line matching that window. NI Industrial & Commercial accounts run slightly shorter hours—9am to 5pm. Electric Ireland’s business contact page lists all NI business hours with explicit bank holiday exclusions.

ESB Networks related

ESB Networks handles the physical electricity network in the Republic of Ireland, not Electric Ireland directly. For power cuts, safety hazards, or connections on the physical line, you contact ESB Networks at 1800 372 999. In Northern Ireland, NIE Networks handles the same functions at 03457 643 643. These are separate from Electric Ireland’s billing and account lines. Electric Ireland’s NI business contact page flags NIE Networks as the correct emergency contact for electrical interruptions in Northern Ireland.

What number is 01-9637909?

Consumer reports and online forums have flagged the number 01-9637909 as a source of unsolicited calls claiming to be Electric Ireland. The official Electric Ireland contact numbers use 1800 freephone prefixes or the Northern Ireland 0345/0800 format—not standard Dublin 01 numbers for inbound customer service.

Bogus call reports

Multiple customers have reported receiving calls from 01-9637909 where the caller claims to represent Electric Ireland, often threatening disconnection or offering fake refunds. These calls are not from Electric Ireland. The official Electric Ireland website and their NI residential contact page list only the numbers in this guide—no 01-96 prefixed numbers for customer service.

Verified vs scam numbers

Legitimate Electric Ireland customer-facing numbers all share one of these patterns: 1800 (freephone ROI), 0345 (local rate NI), or 0800 (freephone NI). Any number that does not fit these patterns, especially a 01 landline that isn’t the corporate office line, should be treated with caution. The corporate office in Dublin handles post, not inbound customer calls. Electric Ireland’s NI residential contact page is the authoritative source for verifying any suspected number.

How to report scams

If you receive a suspicious call claiming to be from Electric Ireland, do not share account details or payment information. Report the call to Electric Ireland directly through their official channels and consider filing a complaint with the Commission for Regulation of Utilities (CRU) if you lost money or shared sensitive information. The CRU oversees energy providers in the Republic of Ireland and takes impersonation reports seriously. For further details on Electrolux B share news, please visit $Electrolux B aktie nyheter.

How to connect electricity when moving premises

Connecting electricity when you move involves a different process than routine account queries, and the right contact depends on whether you’re in the Republic of Ireland or Northern Ireland.

In the Republic of Ireland, ESB Networks manages the physical connection of your premises to the electricity network. You’ll need to apply through ESB Networks before Electric Ireland can set up your account. Once your connection is active, you contact Electric Ireland on 1800 372 372 to transfer or start a new residential account.

In Northern Ireland, the equivalent is NIE Networks. After they confirm your connection is live, Electric Ireland NI can activate your account—reachable on 0345 600 5335 for residential or smeservice@electricireland.com for business.

The implication: don’t wait until moving day to contact Electric Ireland. Initiate the ESB Networks or NIE Networks connection process first, as that alone can take several days depending on your location and whether works are required.

Other contact options

Beyond phone and email, Electric Ireland offers several alternative contact methods depending on your query type and urgency.

Social media and digital channels

Electric Ireland maintains an active presence on Facebook and Twitter/X, where customer service teams respond to direct messages during business hours. This can be faster than phone for non-urgent billing questions or updating contact details. For complex complaints, the online support hub lets you track the progress of an existing case.

Postal and office contacts

If you need to send documents—proof of address for account setup, meter reading disputes, or formal complaints—the ROI postal address is PO Box 841, South City Delivery Office, Cork T12C825. The ROI corporate office is at 27 Fitzwilliam Street Lower, Dublin, D02 KT92. In Northern Ireland, the office is at 1st Floor, 1 Cromac Quay, The Gasworks, Belfast BT7 2JD. Walk-in visits are not recommended for routine queries as offices operate on appointment-only bases.

Data protection and regulatory contacts

For data protection queries related to your Electric Ireland account, the Data Protection Commission handles complaints in the Republic of Ireland. For general energy consumer complaints in ROI that Electric Ireland has not resolved, the Commission for Regulation of Utilities (CRU) is the relevant regulator. These channels are for disputes that have exhausted Electric Ireland’s own complaints process.

Electric Ireland states on its NI residential contact page: “Customer Service (NI Residential). Call us. Phone: 0345 600 5335 (8.45am – 5pm Mon – Fri, excluding bank holidays).” This mirrors the approach for business accounts, confirming that operating hours are consistent across customer segments within each jurisdiction.

Electric Ireland advises on its NI business contact page: “For any electrical emergencies or power cuts, please contact NIE Networks on 03457 643 643.” This distinction between billing/account support and network emergencies is repeated across all official Electric Ireland contact pages.

The pattern across both jurisdictions is clear: Electric Ireland prioritises phone and digital channels, with limited after-hours availability beyond the online help centre. For Northern Ireland customers, the availability of both a local-rate and freephone number softens the cost barrier. For new customers or those moving premises, the separate ESB Networks step is the most commonly underestimated hurdle in getting connected.

For anyone in the Republic of Ireland who needs to report a power cut or safety hazard, the path forward is straightforward: call ESB Networks on 1800 372 999, not Electric Ireland. In Northern Ireland, the equivalent is NIE Networks on 03457 643 643. Keep these numbers saved somewhere accessible—ideally not just on your phone, since network outages often mean you can’t access it digitally.